For insurance

Insurance Claim Center

Independent environmental testing for property claims, built around adjuster timelines, carrier documentation standards, and the realities of an active loss site.

Overview

Whether it's a water loss revealing suspect tile, a fire job with charred insulation, or a renovation claim that requires pre-work testing, Prime Environmental provides the independent, DLS-licensed, photo-documented evidence carriers and TPAs need to close files cleanly.

How it works for you

  1. 1

    Claim intake

    Send the claim number, carrier, adjuster, and loss address. We confirm scope, billing, and timeline in writing.

  2. 2

    Coordinated site visit

    We coordinate with the mitigation company, restoration contractor, and property owner on access.

  3. 3

    Sampling and chain-of-custody

    Wet-method sampling by a licensed inspector with full chain-of-custody and accredited PLM analysis.

  4. 4

    Carrier-ready report

    PDF report formatted for the claim file, with photos, sample inventory, and clear conclusions.

Relevant services

What you receive

  • Carrier-formatted PDF report
  • Chain-of-custody documentation
  • Photo log keyed to sample locations
  • Direct delivery to adjuster, TPA, and policyholder as authorized
  • Invoice routed per claim authorization

Turnaround

Standard lab turnaround is often available in about 24 hours, with rush options sometimes available depending on lab capacity, sample type, time of sampling, and project timing. We confirm expected turnaround when we schedule the inspection.

Frequently asked questions

Can you bill the carrier or TPA directly?

Yes. With a signed authorization including claim number and adjuster contact, we bill the carrier, TPA, or mitigation company directly.

Do you coordinate with mitigation and restoration contractors?

Yes. That coordination is built into our intake. Tell us who's on-site and we'll handle the scheduling.

Do your reports hold up in the claim file?

All reports use accredited PLM analysis (EPA 600/R-93/116) with full chain-of-custody and inspector certification, the documentation standard carriers expect.

From the Knowledge Center

Need claim-related testing scheduled?

Send the claim number, carrier, and loss address. We'll confirm scheduling and billing the same day.